In a viral post in which the Reddit user wrote about the trauma that made them incapable of calling the ambulance to help their mother who was suffering from a stroke at the moment of the incident.
While they plugged 911 into the Google Pixel 3 device, their phone apparently froze in a way that prevented them from talking with an operator.
They were capable of contacting an ambulance service via an old-fashioned landline.
“I had to call an ambulance for the grandmother on Friday as she appeared to be having a stroke,” Reddit user KitchenPicture5849 wrote on the well-known GooglePixel forum last week.
“I was on the phone with my mom. I began dialing 911 by typing and calling my Pixel.
“My phone got stuck immediately after one ring and I was unable to do anything other than click through apps with an emergency phone call running in the background.”
They also added: “This is all while I was informed by phone that it had notified my address to emergency services.
“Sadly I couldn’t tell the person on the other end what apartment I was in, or what the actual emergency was as I was unable to speak to a human.”
The worried grandchild suggested that the phone might have frozen when trying to find their position in the course of the conversation.
Pixel 3 Pixel 3 features Android’s Emergency Location Service (ELS), which transmits location information from phones to emergency services during emergencies calls.
Finding that information appears to cause some issues that the device was experiencing and stopped the caller from disconnecting and calling back.
“Luckily my grandmother is of the generation that still has a land line, otherwise I would have had to restart my phone, wait for a reboot, and then attempt to call emergency services so they could get people over asap,” they wrote.
“I’ll tell you from personal experience that the last thing you’d like to do wrong in a real emergency is to have your phone fail.
“Especially when time is of the essence, and the faster you get emergency services to your door, the more likely it is that you will survive.”