Customers of Unifi may be experiencing poor internet connection, but the problem is probably set-up related. Lolita Mohamed Suffian, head of customer experience at Telekom Malaysia, said the issue could be related to the location of broadband devices in the house. Besides, there are dead zones caused by the house’s layout, as well as the number of connected devices. However, the company understands the need for fast access to the internet, especially after the Covid-19 pandemic.
Setting up a router
If you’ve experienced trouble connecting to the internet at home, it’s likely to be a set-up issue. There are several things that can go wrong with set-up, and this article aims to help you fix these problems. First, you should determine whether or not your router is properly configured. You can use the user manual to learn what each light on your router means.
Getting a modem
A common complaint among Telekom Malaysia Berhad (TM) customers is that their connection is not strong enough. Even unifi customers are reported to experience broadband dead zones. This may be due to the number of connected devices that use a shared connection. Ensure that the power cord and the DSL or Ethernet cord are firmly plugged into the modem’s power port and phone jack. Depending on the modem, you may need to plug the cord into more than one port.
Keeping too many applications running
If you’re frustrated with poor internet reception in your home, the problem may be a simple one. Unifi customers may suffer from broadband dead zones, which can be caused by multiple factors, including the number of connected devices. Here are some simple steps to improve your internet connection:
Changing the password on your WiFi
The default password on your WiFi router is extremely easy to guess and often left in place to make it easy to connect to your network. This password is not secure and can be abused by invaders to access your files, use your internet connection for illegal purposes, or even install malware. To prevent this from happening, make sure you change the router’s administrative password right after you install it. If you are unable to do so, you can use a utility provided by your computer operating system to change your password.
Getting a range extender
If your home has a dead zone, your Internet speed is probably not as good as it could be. In that case, getting a range extender will solve the problem. Depending on your needs, you can choose a plug-in device or a mesh router. Both boost signal in a single dead zone but require a bit of setup time. If your home has more than one dead zone, you may want to consider a mesh router.